QUESTIONS? ANSWERED.
Everything about collecting, approving, and showing off real customer testimonials with Forge Link.
What is Forge Link, and how does it work?
Forge Link is the simplest way to collect real video (and text) testimonials from your customers and show them off. It's four steps: you share a link, your customer records a short video or writes a few lines right there, you review and approve what comes in, and then you embed the approved testimonials on your own site or share your public page. Nothing goes live until you approve it.
Does my customer need an account to leave a testimonial?
No. Your customer just opens your link, records or types, gives consent, and submits — no sign-up, no app, no password. It works right in the browser on any phone.
How long can a testimonial video be?
Up to 60 seconds. The sweet spot is about 15–45 seconds — long enough to feel real, short enough that people actually finish recording. Prefer to write? “Write instead” is always available, and text testimonials are unlimited on every plan.
How do I add testimonials to my website, Linktree, or share just one?
Three ways, and you can use all of them:
- Embed on your site: build an embed (launcher, carousel, or single testimonial) and paste the generated snippet onto your own site — no plugin required.
- Share your public page: every page has its own link (forge-link.app/p/your-page) you can drop into Linktree, a bio, an email, or anywhere.
- Share a single testimonial: each approved testimonial has its own short link and QR code you can share on its own.
Is a testimonial live as soon as a customer submits it?
No — and that's on purpose. Every submission lands in your moderation queue first, where you approve, reject, hide, or organize it. Only approved testimonials ever appear on your embeds or public page.
Is my customers' data private? What about consent?
Consent is captured at the moment of submission, with a timestamp — every customer explicitly agrees to have their testimonial published before it's collected. And nothing a customer submits is visible anywhere public until a human on your team approves it. You review every submission first.
What happens to my testimonials if I downgrade my plan?
Nothing is ever deleted. If you move to a plan with a lower limit, the testimonials over that limit are automatically archived (hidden from public view) — your videos and text stay safe in your account. Upgrade again and the auto-archived ones come right back. Anything you archived yourself stays exactly how you left it.
What's the difference between Free, Pro, and Business?
- Free ($0): 1 public page, 10 published videos, unlimited text testimonials, the video launcher embed, and basic analytics.
- Pro ($24/mo): 3 pages, 100 published videos, all three embed formats, custom logo and colors, category and product links, and no Forge Link branding.
- Business ($49/mo): 10 pages, 500 published videos, 5 team members, custom domains, API and webhooks, and advanced analytics.
Both paid plans are ~20% cheaper billed annually. See the pricing section for the full breakdown.
Can I remove the Forge Link branding?
Yes, on the Pro and Business plans. Free shows a small “Powered by Forge Link” mark; Pro and Business remove it so your embeds and public page are fully your own.
Do I need to write code or install a plugin?
No plugin. Embedding is copy-and-paste — you generate a snippet in the dashboard and paste it wherever you want the testimonials to appear. If you'd rather not touch your site at all, just share your public page link instead.
How do I get help?
We're a small team and support is by email. Reach us at support@forge-link.app and a real person will get back to you. There's no live chat or phone line today — email is the fastest way to reach us.
Email support@forge-link.app — we read every message.